PHONE/EMAIL CONTACT INFO:
PLEASE READ BELOW BEFORE E-MAILING OR CALLING:
MOST COMMON QUESTIONS ARE ALREADY ADDRESSED HERE
The contact us form on this page IS THE VERY BEST WAY TO CONTACT US.
PLEASE SEND US A MESSAGE using the contact form at the bottom of this page after reading the entire page
& We will answer during normal business hours.
HOURS M-F 9:00AM - 5:00PM CST
We Will Answer most e-mails, usually within one business day.
We are a web based business and have no live phone operators.
We are closed Saturday & Sunday and all holidays. All products ship ground only USPS or UPS at our discretion. We do not offer expedited shipping at this time. We do not use any other shipping service unless our supplier drop ships a bulk order using another method. Orders typically take 3-7 business days from the time you order unless otherwise noted. Tracking info will be provided. Orders that take in excess of a week please send us an email.
IF YOU ARE INQUIRING ABOUT A PLACED ORDER check your spam folder. When an order is placed you will get a confirmation and when it ships you will receive tracking info. If you do not get a confirmation you likely did not click to submit at the very end of the ordering process. For shipping inquiries PLEASE use the contact form on this page.
INTERNATIONAL ORDERS We do not ship Internationally at this time. We suggest you use a ship forwarding company in the U.S.
For inquiries regarding status or questions about an order, questions about specific products and their use or availability please use the contact form on this page. Please note; We cannot advise you on mixing products, additives, or how to make a product do something that it was not intended to do as a stand alone product. We are not the manufacturer of any of the products we offer.
If you have a question as to whether or not we carry a product please visit our "all products page" first.
Quantity/Wholesale pricing
If Special pricing is offered on particular items it will be available on the website by using the drop down menu buy button for that item. We do not offer "free" samples. If you want to try an item, order one and if you return to make a bulk purchase we will credit you the difference.
All orders placed receive an e-mail with a tracking # so be sure to check your e-mails if your looking for a tracking # prior to e-mailing us. Check your spam folders.
Once an order ships you should automatically receive updated information including tracking, be sure to provide a working email address and check spam folders.
Any questions regarding products or order status etc,. please contact us using the form on this page.
We do not offer net terms or accept purchase orders at this time, sorry.
We accept all credit cards via the website.
Postal address & Returns Address
(return authorization required)
Please note our new returns and correspondence address:
Globright
2863 W 95th Street
Suite 143-188
Naperville, Il 60564
service@globright.com (No spam or SEO solicitations Please)
Mailing address only. We do not offer a location where products can be picked up at this time.
Phone # is available at the very bottom of this page.
Upon check out be sure your address is up to date to avoid re-ship fees. Please include Suite, Room # Building Etc. We only ship Ground. We do not offer any expedited shipping with the exception of priority mail which is a 2-3 day service. Please leave a note with your order if you have a date you need items by. We cannot guarantee delivery dates however if you need something by a certain date please check with us. Although we really would appreciate your business, you might be better off shopping elsewhere if you are on a very tight time schedule. We do not offer expedited shipping options at this time.
Orders placed online over $50 get free domestic shipping only. Most orders are $6.95 or less flat rate. For more on our policies see our about page.
The "Contact us form" is for CUSTOMERS ONLY. No SPAM, SEO's or solicitations PLEASE!
Be sure your Paypal information is up to date when using Paypal to avoid reship charges.
You do not need a Paypal account to order. Simply choose pay with credit card. Be sure your info matches your billing information to avoid any declines. Also be sure you complete your order by submitting as the very last step.
Please be sure if you do use a Paypal account that your address information is up to date to avoid any reshipping fees.
If shipping to a business or apartment you must include any suite or apt # information to avoid reship fees or UPS address correction charges.
For ANY questions not answered on the site, please use our contact form.
Contact Us
Most questions are answered below or on our about page Please use our contact form after reading this page if your question is not answered here.
Most common questions before contacting:
We Do not ship internationally (Outside of the U.S. 50 states)
Bulk or Quantity discount pricing if available will be listed on the product page if there are quantity discounts available. Orders over $50 get free shipping. Our kits are priced economically.
We do not take purchase order or orders over the phone/offline. Orders must be placed online.
Paypal account is not needed to order. Most credit cards accepted. Be sure to enter the correct billing info when prompted.
We do not offer overnight or expedited shipping Most Orders take 3-7 days to arrive.
Hand washing training products such as Glogerm per instructions are for use with soap and water.
We are a distributor of the products we offer. We are not the manufacturer.
W-9 requests will be sent upon request after your order is placed and it must meet or exceed 600.00 for the calendar year which qualifies for our compliance and federal law.
Please note, we do not fill out vendor forms & other documents.
Please read the entire page before sending questions as many questions are already answered on this page.
Inquiries regarding order status PLEASE USE THE CONTACT FORM BELOW and provide the date order was placed and name order was placed under. Most orders take 3-7 days to arrive.
If your credit card is not going through please note that the billing info zip code etc MUST be exact Also if you have a paypal account email associated with that card it may also prevent the card from working. Please contact your card issuer or use a different card. We do not take phone orders at this time.
If you provided an incorrect shipping address please email the correct address prior to us shipping order.
Orders $250 or more will require a signature.
Please send an email Or use the above contact form for any inquiries not covered here. Our phone number/Message line (518)-684-0722 This is Voice Mail only & our FAX line Please read the rest of this page before leaving a message. Most questions are covered on this page. Please Read before calling. Please use the form for any issues not covered here prior to calling.
All lights we offer are more than adequate enough to illuminate glogerm. If not the issue is with room lighting. Take the product into a darkened room OR as many of our teachers and customers suggest make your own viewer box from any large cardboard box.
Shipping rates (Globright Website)
0.01-5.00 3.95
5.01-10.00 5.95
10-149-$6.95
$150 and up Free Shipping
Rates apply to orders placed on the website only
Illinois orders include sales tax 7.25%
